FAQs

FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates on our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: What is the shipping process?

A: Kulgadgets Store partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your orders are shipped from global areas such as Singapore, China, and Japan as well as the USA. 

Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive, however, most are delivered within 17-25 days. Please do not panic if it does not show up immediately, it's on its way and you will receive an email with your tracking number so you are able to track its progress along the way.

We offer international shipping options too - no matter where you are, you can buy from us!

Q: Is your website secure with my personal information?

A: Yes! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Kulgadgets store provide a quality guarantee for all the products being sold?

A: Yes! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Yes! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at just.support@kulgadgets.com and we will get back to you as soon as possible.

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